Book Report: Success in the Gentle Art of Verbal Self Defense

So you every have someone who you work with and have to deal with on a daily basis who excels at being a jerk?

Of course you do. There are people like that everywhere.

I do too, so Sweetie suggested I read this. It's not perfect, and a lot of the examples are ... dated, but it's a good look at the "game" of language that you might not even realize is being played around you. And there are some good techniques designed to stop jerkitude in its tracks, professionally and without being a jerk in return.

Worth checking out if you don't want to be a verbal victim.